FAQs

Are your products truly fragrance-free?

Absolutely. Every Project Goods product is thoughtfully formulated without fragrance, perfume, essential oils, or masking agents. Our custom formulas are developed by scientists using effective, high-quality ingredients and proudly manufactured in the USA.

I just placed an order. When will it ship?

Orders typically ship within two business days from Dallas, Texas, excluding weekends and U.S. federal holidays. Tracking information will be emailed once your order ships.

We currently ship within the United States for a flat rate of $7.95 per order.

International shipping is not available at this time. International customers may choose to use a third-party U.S. package forwarding service at their discretion.

What is your return and refund policy?

Due to the hygienic nature of personal care products, all sales are final. We do not accept returns or offer refunds.

We encourage customers to review product descriptions and ingredient lists carefully before purchasing.

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact our Customer Care Team at hello@projectgoods.com within 48 hours of delivery so we can assist you.